Hurix Digital’s Accessibility Overhaul Drives 98% WCAG Conformance for a Leading Healthcare Provider

Mumbai, Maharashtra, India – Hurix Digital, a global leader in digital content and technology solutions, helped a leading North American healthcare provider achieve an impressive 98% compliance with WCAG 2.1 AA standards in their overall accessibility overhaul. The healthcare provider, which operates over 150 diagnostic and laboratory clinics and handles millions of digital patient interactions annually, partnered with Hurix Digital to enhance their services for inclusion and meet international accessibility standards.

The client’s digital platform, which encompasses their public websites, patient portals, and online referral tools, had numerous accessibility issues that created usability problems for users implementing assistive technologies. Accessibility issues included broken or inconsistent implementation of ARIA, missing alt text, and poor keyboard navigation. These problems created friction during the user journey and exposed the organization to several serious compliance threats.

Hurix Digital’s team created a cross-functional Web Accessibility Task Force that overhauled accessibility through a multi-phase audit, real-time usability testing with assistive tech users, and a detailed issue log based on WCAG principles. After assessing the site, the team developed a remediation roadmap and engagement plan, outlining short-term fixes and long-term governance by upskilling developers, designers, and content teams in accessibility roles. 

The client’s VP had this to say, “Hurix helped us build a culture of inclusive design, which is now a norm in all our teams. Our digital patient experience is stronger, more compliant, and truly equitable.”

About Hurix Digital

Hurix Digital is transforming how digital content is experienced globally. With 25+ years of experience innovating digital publishing technology, Hurix Digital powers business agility for leading publishers and corporate organizations globally with our mobility and digital content solutions. More than 15 million users across 42+ countries in 20+ languages experience Hurix Digital daily.

Hurix Digital works with customers worldwide to design & develop digital learning & content solutions for the 21st-century learner. An end-to-end digital content solution provider, they create, publish, and distribute engaging digital content across traditional and newer mobile platforms, formats, and devices. They offer a wide range of eLearning services and technology solutions, making them the ideal destination from design to delivery of digital content.