A Space for Thoughtful 
Key Responsibilities:
● Build and lead domain-wise recruitment pods for Content, Technology, AI Data Services, SMEs, freelancers, gig workforce, and bulk hiring.
● Partner with business and delivery leaders to understand client staffing needs, project timelines, skill requirements, and fulfilment risks.
● Create cost-effective hiring strategies that improve recruitment ROI, reduce cost per hire, and increase recruiter productivity.
● Manage large-scale hiring for roles across course development, instructional design, SMEs, technology, AI data services, BPO-style operations, and project-based delivery.
● Develop strong sourcing channels through direct hiring, vendors, freelance platforms, institutions, communities, referrals, and talent pools.
● Build and manage a reliable vendor and partner ecosystem for niche, bulk, freelance, and gig workforce requirements.
● Drive recruitment governance through dashboards, daily/weekly reviews, hiring funnels, ageing reports, cost analysis, and fulfilment tracking.
● Improve key hiring metrics such as time to fill, quality of shortlist, offer-to-join ratio, source ROI, vendor performance, and joining conversion.
● Mentor and develop recruiters into business-aligned talent delivery partners.
● Ensure compliance in contracts, onboarding, background checks, NDAs, vendor agreements, freelancer documentation, and client-specific requirements.
Qualifications & Experience:
● 12–18+ years of experience in recruitment operations, talent acquisition, workforce delivery, staffing, RPO, BPO hiring, IT hiring, gig hiring, or freelance workforce management.
● Proven experience in handling high-volume hiring along with niche lateral hiring.
● Experience in BPO, KPO, IT services, EdTech, content services, AI data services, staffing, managed services, or outsourcing environments.
● Strong understanding of permanent, contractual, freelance, consultant, vendor, and gig workforce hiring models.
● Ability to build recruitment teams, pods, dashboards, sourcing channels, and hiring governance from the ground up.
● Strong commercial mindset with experience in cost-per-hire optimization, vendor ROI, recruiter productivity, and hiring efficiency.
● Excellent stakeholder management skills with the ability to work closely with CEOs, Business Heads, Delivery Leaders, HR, Finance, Legal, and Procurement.
● Strong data orientation and comfort with recruitment MIS, dashboards, hiring metrics, ATS, job portals, LinkedIn, and AI-enabled sourcing tools. What Will You Be Like?
● Thinks beyond recruitment and understands workforce delivery as a business lever.
● Can balance speed, quality, cost, and compliance.
● Is comfortable with scale, urgency, ambiguity, and aggressive timelines.
● Can work strategically with leaders and hands-on with recruiters.
● Brings structure, discipline, and data into high-volume hiring environments.
● Has strong vendor negotiation, sourcing, and fulfilment instincts.
● Can create hiring models that are practical, scalable, and commercially viable.
● Builds trust with business teams by delivering consistently.
● Leads with ownership, maturity, resilience, and execution focus. Success Measures
● Hiring fulfilment against business demand
● Time to fill critical and volume roles
● Cost per hire and cost per productive resource
● Recruiter productivity
● Source-wise and vendor-wise ROI
● Offer-to-join and joining conversion
● Quality of shortlist and selection ratio
● Freelance and gig workforce availability
● Vendor performance and replacement support
● Business stakeholder satisfaction Ideal Candidate Background
● This role is ideal for someone who has led recruitment operations or workforce delivery in one or more of the following environments:
● BPO / KPO / BPM | IT Services | EdTech | Content Services | AI Data Services | Staffing / RPO | Gig Workforce Platforms | Managed Services | Outsourcing Firms
● The ideal person will bring the mindset of a recruitment leader, the discipline of an operations leader, and the commercial sharpness of a business partner.
Disclaimer: You must take the necessary steps to safeguard the integrity, security, and confidentiality of shared confidential information.
How to Apply: Interested candidates are encouraged to send their resume and a cover letter detailing their relevant experience and accomplishments to recruitment@kitaboo.com
