A Space for Thoughtful 
About the Client
A globally recognized children’s publishing and education company with a strong presence in school-based literacy programs, book clubs, and digital learning platforms. The organization delivers print and digital content to millions of young readers worldwide and is committed to inclusive, accessible reading experiences that support diverse learning needs across languages and formats.
Challenges They Faced
The publisher undertook a large-scale accessibility initiative to modernize thousands of digital titles while maintaining quality, consistency, and tight delivery timelines.
- Large-Scale Accessibility Implementation Across 2,835 Titles: Over 2,835 titles (approximately 143,000+ pages) required accessibility enhancements for both existing and new content within a compressed delivery window.
- Legacy Content Conversion to Modern Reader Formats: Older titles needed restructuring to align with standardized reader formats while preserving layout, structure, and instructional integrity.
- High-Quality Alt-Text Authoring by Native Experts Under Tight Deadlines: Alt-text had to be authored by US native speakers within a very short turnaround time, creating resourcing and scheduling challenges.
- Multilingual Production Complexity: Titles across multiple languages (English, Spanish, and Chinese) required dedicated linguistic teams to ensure consistent accessibility and accuracy.
- Multimedia Integration at Scale: Audio, video, and synchronized audio highlighting had to be implemented across thousands of titles, requiring precise coordination and compatibility validation.
- Aggressive Delivery Timeline: The requirement to create, modify, and deliver 2,835 titles (approximately 143,500 pages) within six months demanded rapid scaling, efficient workflows, and rigorous quality control.
- Strict WCAG 2.1 AA Compliance Requirements: All titles needed to meet accessibility standards, necessitating comprehensive auditing, remediation, and validation processes.
Solutions We Offered
A structured, scalable accessibility workflow was implemented to ensure compliance, quality, and timely delivery across the entire content portfolio.
- Comprehensive Accessibility Audit and Remediation: Automated and manual audits identified compliance gaps, enabling targeted remediation aligned with WCAG 2.1 AA standards.
- Legacy Content Restructuring for Reader Compatibility: Titles were restructured to align with standardized reader formats while preserving instructional and visual integrity.
- Native-Language Alt-Text Authoring: Onshore subject matter experts authored meaningful alt-text across disciplines, ensuring contextual accuracy and accessibility.
- Dedicated Multilingual Production Streams: Specialized teams managed English, Spanish, and Chinese content to maintain linguistic accuracy and consistent accessibility implementation.
- Multimedia Accessibility Enhancements: Audio highlighting at word and sentence levels, along with asset integration, improved usability for diverse learner needs.
- Scalable Production and Quality Assurance Model: Streamlined workflows enabled rapid scaling of resources while maintaining consistent quality across thousands of titles.
Results We Delivered
- Achieved a 95% first-time-right delivery rate, minimizing rework and accelerating production timelines.
- Met 100% turnaround requirements by rapidly scaling native-language alt-text authoring resources.
- Successfully modernized and delivered thousands of accessible titles within the defined schedule.
- Strengthened multilingual accessibility, improving inclusive reading experiences across diverse learner groups.
- Demonstrated consistent quality and on-time delivery, leading to repeat business and extended collaboration.