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Case Study

Hurix Digital Enhances Accessibility by Resolving Screen Reader Issues for a Leading Education Company

Client Overview

Our client is a leading professional education company that helps over 1 million professionals each year in real estate, healthcare, financial services, teacher education, appraisal, and accounting. They aim to provide high-quality education for licensing, test preparation, and career advancement while ensuring an engaging, mentor-driven learning experience. To enhance accessibility, they sought to improve Screen Reader compatibility across their digital learning platforms, ensuring an inclusive experience for all users.

The Challenge

Our client’s objective was to make their digital documents available to visually impaired users. The screen readers didn't quite get the abbreviation ‘U.S.’ right in initial testing; it read ‘U dot S’ instead and broke the text's flow. Key challenges included:
  • Screen Reader Misinterpretation: This abbreviation affected content clarity and accessibility.
  • Comprehension Issues: The text became so hard for users relying on assistive technologies to read that they were unable to comprehend, which impaired their learning experience.
  • Content Flow Disruption: The document’s accessibility features weren’t as effective when the words were mispronounced.

Our Solution

Hurix Digital conducted a comprehensive accessibility audit to identify Screen Reader compatibility issues and ensure WCAG 2.1 AA compliance. Our experts remediated navigation challenges, improved ARIA attributes, added missing alt text, and optimized keyboard navigation for seamless interaction.

Hurix Digital provided a simple yet impactful solution to improve screen reader compatibility and accessibility:

  • Our client worked together to find and explain the root cause of the misinterpretation
  • Replaced "U.S." with "US" throughout the document and recommended and implemented a change to improve readability
  • The testing ensured that the modifications were well received by screen readers so that they would read and pronounce the abbreviation correctly

The Result

Hurix Digital successfully resolved screen reader issues, enhancing digital accessibility for the leading education company. This improvement ensured compliance with WCAG standards, providing a seamless learning experience for visually impaired users. As a result, the client achieved greater inclusivity, improved user engagement, and strengthened their commitment to accessible education.

Hurix Digital’s solution delivered significant accessibility improvements:

  • Screen readers accurately pronounced "US," providing a clear and understandable user experience for visually impaired learners
  • The change made the content more inclusive and effective for assistive technology users
  • The update aligned with the client’s accessibility goals and met the end user's needs
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