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Case Study

Hurix Digital Helps a Federal Government Agency Achieve 100% Compliance

Client Overview

Our client is a federal government agency dedicated to providing essential public services and information to citizens nationwide. To uphold regulatory standards and ensure seamless operations, they required Compliance Solutions that streamline processes, mitigate risks, and enhance data security. By implementing robust Compliance Solutions, the agency improved adherence to industry regulations, safeguarded sensitive information, and optimized service delivery for millions of citizens.

The Challenge

Ensuring that every citizen has equal access to public services and information is a critical mandate for any government agency. Our client faced the urgent challenge of making their public-facing website and internal applications accessible to all users, including those with disabilities. This required rigorous compliance with Section 508 and WCAG 2.1 AA standards, addressing key areas such as:
  • Enabling visually impaired users to navigate and access content effortlessly.
  • Allowing users to interact with the site without a mouse.
  • Ensuring text and elements are easily readable.

Our Solution

Hurix Digital took on this challenge with precision and dedication, implementing a multifaceted strategy to achieve full compliance and enhance user experience:

1

Accessibility Audit

  • We used EqualSense, our AI-Powered Accessibility Audit tool to lead a cohesive audit of the agency’s public-facing website and internal applications. We identified critical areas requiring improvement to meet Section 508 and WCAG 2.1 AA standards.

2

Implementation of Compliance Enhancements

  • To ensure all content is accessible to visually impaired users, we enhanced screen reader compatibility. The keyboard navigations were also improved, along with proper color contrast to enhance readability and usability.

3

Extensive Training for IT Staff

  • The agency’s IT staff was extensively trained. They were equipped with the knowledge and skills needed to maintain and uphold accessibility standards.

The Result

Our strategic interventions led to substantial improvements:

  • The agency’s website and applications now fully comply with Section 508 and WCAG 2.1 AA standards.
  • Users with disabilities now have seamless access to essential public services and information, ensuring inclusivity.
  • The enhancements have led to greater user satisfaction and significantly reduced legal risks associated with non-compliance.

Client Testimonial

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