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Despite having a top cloud platform, a Fortune 500-focused SaaS provider faced rising customer support costs, long response times, and unclear sales signals. With agents overwhelmed by repetitive queries and valuable leads slipping away, the company needed a way to automate support and improve lead targeting without hurting customer experience.
Hurix Digital implemented an intelligent, AI-powered conversational chatbot across web and in-app channels. It was trained on the client’s knowledge base and designed for real-time interaction. The bot resolved 45% of queries, qualified leads based on budget and intent, and transferred complex issues to agents with full context.
In just six months, the chatbot:
- Cut first response time by 85%
- Increased website conversion rates by 15%
- Provided a 30% boost in sales-qualified leads.
The scalable automation reduced support costs by 22% and raised customer satisfaction by 10 points. This shows how Hurix Digital’s conversational AI solution turned operational inefficiency into measurable business growth.
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