Hurix Digital’s Intelligent Conversational AI Bot Boosts Sales Qualified Leads by 30% for a Global SaaS Leader

Mumbai, Maharashtra, India — Hurix Digital, a global leader in digitalization and innovation solutions, announced the successful implementation of a Conversational AI Chatbot with a global Fortune 500-oriented SaaS company that provided a 30% increase in sales-qualified leads and a 45% automation rate in customer support queries.

The customer is a leading enterprise cloud solution provider and vendor that provides CRM, ERP, and analytics platforms with a growing operational inefficiency to support demands and counts the prospective people ready to buy. Customer operations were becoming restrained by their increasing user base and limited self-service capacity, causing lower response speeds and further weakening the conversion of sales opportunities.

Hurix Digital has deployed a bespoke Chatbot-as-a-Service that has revolutionized digital customer service and lead enrichment for the client. The smart chatbot incorporated a shared knowledge base, offered 24/7 omnichannel support, and used NLP-based conversation flows to automate common requests and prescreen sales leads on the fly.

The client’s Chief Revenue Officer reported that within six months of the implementation, the outcomes were also significant and were associated with the Global SaaS Leader. The AI chatbot has been life-changing. Our support load has decreased to 45%, and high-quality leads have increased. Teams are more focused, customers are served better, and our conversion funnel is more effective than ever. “ Conversational AI is not merely another support tool, it is a strategic revenue asset,” announced the firm. 

About Hurix Digital

Hurix Digital is transforming how digital content is experienced globally. With 25+ years of experience innovating digital publishing technology, Hurix Digital powers business agility for leading publishers and corporate organizations globally with our mobility and digital content solutions. More than 15 million users across 42+ countries in 20+ languages experience Hurix Digital daily.

Hurix Digital works with customers worldwide to design & develop digital learning & content solutions for the 21st-century learner. An end-to-end digital content solution provider, they create, publish, and distribute engaging digital content across traditional and newer mobile platforms, formats, and devices. They offer a wide range of eLearning services and technology solutions, making them the ideal destination from design to delivery of digital content.