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Case Study

Hurix Digital's Safety Roleplay Scenarios Boost Incident Readiness for Petrochemical Giant with 95% Completion Rate

Client Overview

Our client is a leading petrochemical company with over 2,000 employees and $350+ million in annual revenue, serving clients across the U.S., Qatar, Singapore, and Malaysia. With a strong safety culture, the client focuses on minimizing safety incidents while ensuring operational efficiency.

The Challenge

Our client wanted to improve employee preparedness for safety incidents. While they had robust Standard Operating Procedures (SOPs), employees rarely encountered real-life safety issues due to the company’s excellent track record.
They approached Hurix Digital to bring these SOPs to life, enabling employees to visualize and react effectively in emergencies. Some of their key challenges were:
  • Employees lacked practical experience in handling safety incidents
  • Existing SOPs were text-heavy and challenging to memorize and recall under pressure
  • The client needed a dynamic, experiential solution to boost response time and adherence to SOPs

Our Solution

Hurix Digital developed Safety Roleplay Scenarios, an interactive eLearning program designed to immerse learners in real-life safety incidents. This intuitive program allowed employees to step into various roles, such as DCS Operators, Outside Operators, Shift Leaders, and Superintendents. This allowed them to make critical decisions during a safety scenario.

Here’s how the solution was designed:

  • Learners could assume different roles and see incidents from multiple perspectives, fostering collaboration and understanding of various responsibilities.
  • They made decisions at key points in the scenario, allowing them to witness the consequences of their actions.
  • To reinforce the learning, participants saw visual representations of their decisions, helping them understand the impact of following or deviating from SOPs.

The Result

The implementation of the Safety Roleplay Scenarios resulted in:

  • An impressive 95% course completion rate, with employees actively engaging with the content
  • Substantial reduction in safety incidents within the first year of deployment
  • High satisfaction levels from employees, with an average rating of 4.8/5 for the course
  • Impressively improved knowledge retention and real-world readiness
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